Worthy Careers

Who You Are

• Proactive self-starter, highly independent, motivated and resourceful to reach and exceed sales goals while achieving a high level of customer satisfaction

• Closer mentality with the ability to manage multiple customers concurrently at various stages of the sales process

• Positive, upbeat, personable, and motivating, with a team oriented mindset

• Passionate and adaptable, ability to work in a fast paced, startup, team environment under tight timelines and resources

• A strong communicator with excellent verbal & written skills

• Flexible and willing to adapt to changing business needs and ability to manage multiple moving parts

What You Have

• Minimum 1 year of experience in a high volume inside sales role, technology or high-end jewelry background preferred

• Business development mindset focusing on driving sale opportunities while operating in a fast paced, fluid operating environment

• Consistent record of hitting and exceeding quota with heavy sales activity

• Sensitive to issues of urgency and be able to take ownership in escalating customer concerns as needed

• Familiarity with CRM functionality (i.e Salesforce, Hubspot)

• Located in a city in Eastern or Central time zones; if located in New York City then must be willing to return to the office in a hybrid schedule (full vaccination mandatory)

As our Chief of Staff, you will be working directly with the CEO and the rest of the Executive team to help the company reach its next evolution of growth. We are looking for a jack of all trades, someone who can think strategically about the future of the business while simultaneously driving spotless execution in the weeds. You should yearn for new and growing challenges, be an amazing communicator and be able to develop smart, structured processes. You must possess an entrepreneurial sense of ownership, be results driven and be an amazing problem solver-- from the ability to do complex analysis to conceptual thinking. This role is based in New York City. You will be required to be in the office for part of the week and can work from home on some days. Only New York City based applicants will be considered.

What You'll Do

• Drive improvements in all company communications: to investors, to potential investors, to employees, to the board, to prospective partners.

• Own and run quarterly company prioritization processes.

• Manage discrete process improvement projects to be determined in cooperation with the CEO and management team and quickly implement them.

• Identify strategic growth opportunities.

• Identify and analyze opportunistic corporate and business development opportunities.

• Provide decision support through research, analysis of information, and clear presentation of considerations.

Who You Are

• Positive, empathetic, personable, and motivating, with a team oriented mindset.

• Passionate and energetic, with the ability to work in a fast paced, startup, team environment under tight timelines and resources.

• Highly organized with effective communication skills and strategic thinking.

• Proactive, flexible and willing to adapt to changing business needs, thriving in ambiguity, and managing multiple moving parts.

• Enjoys having fun at work and building strong relationships with teammates, acting with integrity, humility, and kindness.

What You Have

• Management consulting experience (e.g. McKinsey, Bain, BCG, etc.) or a fast growing startup preferred.

• 2-4+ years of operations and/or strategy work.

• Proven track record of recruiting in a fast-paced environment.

• Bachelor's degree.

• Strong communication and interpersonal skills; proven ability to take initiative and build strong, productive relationships.

• Experience using data to analyze performance and drive strategic decision making.

• Proven capabilities in evaluating operational gaps/ weaknesses.

• Experience building investor presentations a bonus.

• Ideally located in New York City or remote for the right candidate. Role will be flexible hybrid (1-3 days per week).

What We'll Give You

• A supportive, inclusive culture in an organization that values your contributions.

• Opportunities for personal and professional growth through work experience and mentorship.

• An attractive and equitable compensation package, including salary and stock options.

• A generous benefits program featuring generous PTO, comprehensive medical, dental, vision and other health benefits, 401K plan, commuter program, learning & development resources, health & wellness perks (i.e. free therapy sessions, discounted pet insurance) and so much more.

As our Customer Support Coordinator, you will be working with our Buyer Account Managers and will be responsible for communicating with and supporting the buyers that purchase from our marketplace. You will answer questions related to their purchase such as item location, delivery timeline, and gem certifications. This role will require exemplary internal and external communication and you will be working closely with various stakeholders - Sales, Gemology, Finance, and Operations - to drive buyer satisfaction.

What You’ll Do

• Work cross-functionally between team members to support a seamless buyer experience from start to finish

• Quickly, clearly, and professionally communicate with buyers on a regular basis to understand their questions, providing accurate and timely information and solutions in response to incoming telephone calls and email correspondences

• Coordinate between our Buyer Account Managers and Operations Team on shipments and deliveries, ensuring purchases arrive timely and safely

• Work in tandem with our Finance Manager to track the status of paid items to oversee the flow of the buyer’s purchase

• Prioritize your time according to the impact of the issue on the clients’ business, provide solutions to issues or concerns

• Manage inventory in our CRM database

Who You Are

• A customer service guru, passionate, proactive, and adaptable with the ability to work in a startup, fast-paced, and team environment under tight timelines

• A strong, and kind communicator with professional direct verbal & written skills

• Ability to work cross-functionally with different teams and company stakeholders

• Highly organized with the ability to adapt to changing business needs and ability to manage multiple moving parts

• Self-motivated and results-oriented, strategic thinker with an ability to learn, contribute and are willing to take full ownership over buyer support

What You Have

• Customer service mindset focusing on client success while operating in a fast-paced, fluid operating environment

• Sensitive to issues of urgency and be able to take ownership in escalating customer concerns as needed

• Minimum of 2 years in customer experience or customer service role

• Familiarity with CRM platforms (i.e Salesforce, Hubspot)

• Located in the New York Metropolitan area and comfortable working out of different locations

• Willing to return to office in a hybrid schedule in Q1 2022, requiring full COVID vaccination

• Bachelor's degree not required

The gemologist role focuses on the evaluation of the luxury goods we list in our online auctions. The gemologist will be responsible for providing the gemological information for each listing as well as auction resale price generation.

The Ideal Candidate Possesses

• Ability to grade, evaluate and price a large volume of diamonds, jewelry and gemstones.

• Keen eye to scrutinize auction items in order to detect and reject items that fall below our minimum requirements, such as imitations and synthetics, as well as damaged articles.

• Sense of urgency to ensure timely and reliable product flow through collaboration with receiving and photography teams.

• Organization skills required to route incoming items to appropriate third party grading labs as needed.

• Diligence to regularly monitor daily auction activity.

• Flexibility in regard to work schedule.

• Ability to multitask in a fast paced startup environment.

Qualifications

• GIA Certification: Graduate Degree (GG)

• Exceptional communication skills

What We'll Give You

• A supportive, inclusive culture in an organization that values your contributions

• Opportunities for personal and professional growth through work experience and mentorship

• An attractive and equitable compensation package, including salary and stock options

• A generous benefits program featuring generous PTO, comprehensive medical, dental, vision and other health benefits, 401K plan, commuter program, learning & development resources, health & wellness perks (i.e. free therapy sessions, discounted pet insurance) and so much more

Apply via LinkedIn.

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